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Our US-based support team responds within 24 hours, Monday through Friday. We're here to help.
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Our Details
Contact Information
Email — General
Email — Support
Business Hours
Mon – Fri: 9:00 AM – 6:00 PM EST
Sat – Sun: Closed
Sat – Sun: Closed
Office Address
1247 Innovation Drive, Suite 300
San Jose, CA 95110
United States
San Jose, CA 95110
United States
24-Hour Response Guarantee Every message is read and answered by a real person on our US-based team. We don't use bots or auto-responses for customer concerns.
FAQ
Frequently Asked Questions
Quick answers to the questions we hear most often.
Letoid® makes protective cases for Apple Watch Series 10 and 11 (42mm), Samsung Galaxy Watch Ultra and Ultra 2 (47mm), and accessories including watch bands for Apple Watch (all series, 38–49mm) and Samsung Galaxy Watch 4/5/6/7/8 and Active 2.
Yes — our Apple Watch case features advanced waterproof technology with a sealing ring that keeps moisture out in rain, sweat, and splashes. It is NOT rated for deep-water activities such as swimming or surfing.
Absolutely. All Letoid cases feature open charging port cutouts or pass-through charging compatibility, so you never need to remove the case to charge your device.
Our EZ-Fit system makes installation simple: clean the screen with the included cloth, align the tempered glass, and press down from the center outward. No bubbles, no heat gun — the whole process takes under 60 seconds.
We stand behind every product. If you experience any quality issue — scratches, cracks, poor fit, or defects on arrival — contact support@letoid.net and we will resolve it within 24 hours with a replacement or full refund.
Standard US shipping typically arrives in 3–7 business days. Expedited options are available at checkout. All orders are processed and dispatched within 1–2 business days.
Yes. Our tempered glass uses highly sensitive touch technology that preserves full responsiveness — Apple Pay, Siri activation, workout tracking, and all other touch-based features work exactly as without the protector.
Letoid® is a US-based brand headquartered in San Jose, California. Our products are designed and quality-controlled in the USA, with manufacturing held to strict international quality standards.